Pillow fell on the floor
Needs reviewComfort
Review requestStaff app & station board
Know who's on it. Every time.
A phone alert for the staff covering the unit. One tap to claim. A shared board at the station so everyone can see what's open, who has it and what's overdue.
Wednesday 14 October
2:14
AskLightnow
New care request
Open AskLight to see details
‹ Board
Room 101 East Wing
Help getting to the bathroom
Bathroom assistance
What the resident said
“I need to use the bathroom.”
- Request created · 2:14
Claim
On every phone
Built for a busy shift.
Large controls, clear states, and nothing shown as done until it is.
Alerts, even when locked
High-priority notifications reach staff phones covering the unit — without resident details on the lock screen.
One-tap claim
Claim, start and complete. If two people tap at once, only one claim succeeds and everyone sees who.
Server-confirmed
Actions show as done only after the server confirms them. A visible “last updated” time shows when the phone was last in sync.
What the resident said
A short summary and the words that triggered it, so staff bring the right thing the first time.
Shared-phone handover
Sign the next person in at shift change. The previous person's data and alerts are cleared.
Add a request
Log a request a resident mentions in person, so it's tracked like the rest.
At the station
The station board.
One screen for the nursing station: everything open on the unit, grouped by state, with overdue requests and distress wording made impossible to miss.
- Needs review — AskLight wasn't sure; a person decides
- New — waiting for someone to claim it
- Claimed — someone owns it
- In progress — being handled now
For supervisors
Oversight without chasing people.
Review inbox
Approve, edit or dismiss unclear requests, with every decision recorded.
Escalation
Unclaimed requests are flagged overdue after a configurable time, in the supervisor view.
Reassign, cancel, reopen
Move work between staff, or cancel and reopen with a required reason.
Frequently asked questions
Which phones does the app run on?
The AskLight staff app is built for iPhone and Android and is currently in pilot. The station board runs in any modern web browser.
Will alerts break through silent mode?
No. AskLight uses normal high-priority notifications. During setup we go through the phone settings staff need so alerts are noticeable.
What do staff see on the lock screen?
Only “New care request”. The room, resident and request are shown after the staff member opens the app and is signed in.
What about shared unit phones?
At handover, the next person signs in. The previous person's tasks are cleared from the phone and alerts go to whoever is signed in.
Does receiving an alert mean I've accepted the request?
No. An alert means you can see it. You own a request only when you tap Claim and the server confirms it.
See AskLight on one of your units.
Tell us about your nursing home. We'll walk through how a pilot works and whether AskLight is a fit — no commitment.