Trust center
Private by design. Honest by default.
Putting a microphone and AI in a resident's room is a serious decision. Here's exactly how AskLight works, what it keeps, and what we haven't finished yet.
Trust topics
Privacy
When the device listens, what's sent, when audio is deleted, and who can see what.
Read moreSecurity
Organisation isolation, device credentials, encryption in transit and how to report a vulnerability.
Read moreResponsible AI
Our principles for AI in care, and how we evaluate it honestly.
Read moreSafety
Why AskLight is not an emergency system, and how it behaves when things fail.
Read moreAt a glance
Commitments you can check.
- Listening
- Only after the resident presses the device's button. Starts paused.
- Audio
- Short speech clips, deleted as soon as they've been processed.
- Lock screens
- Show “New care request” only — no resident details.
- Your data
- Kept separate from every other organisation's; isolation is tested on every change.
- AI
- Describes requests. Never decides routing. Unclear speech goes to a person.
- Emergencies
- Not an emergency system. Your nurse call system stays.
- Website
- No advertising or tracking cookies.
- Certifications
- None yet. We describe our controls rather than imply a certification.
Questions from your privacy or IT team?
Book a conversation and bring them along. We'll go through how AskLight works in detail.