Trust · Safety
Not an emergency system — and designed to say so.
AskLight is for everyday requests. It works alongside your nurse call system and emergency procedures, never instead of them.
Our position
Everyday requests, not emergencies.
When things fail
Visible, never silent.
Device loses power or its microphone fails
Shown as a fault or gap on admin and health screens — never as uninterrupted health.
Wi-Fi drops
The device keeps a short buffer and retries. Anything too old is discarded and the gap is reported; the device shows as stale or offline.
AI processing is unavailable
Voice processing shows as degraded. The long-press help request and existing tasks keep working.
Nobody claims a request
It's flagged as overdue and escalated in the supervisor view after a configurable time.
The station board loses connection
It shows a “stale” banner and resyncs when the connection returns.
A phone alert is delayed or missed
Phone notifications can be delayed by the phone or network. Requests are always on the board, and delivery is never treated as acknowledgement.
See AskLight on one of your units.
Tell us about your nursing home. We'll walk through how a pilot works and whether AskLight is a fit — no commitment.