Trust · Privacy
It listens when asked. Then forgets.
The resident starts and pauses the device. Only short clips of speech are sent while it's started, and they're deleted as soon as they've been processed.
The audio lifecycle
What exists, who sees it, when it's gone.
Select each stage.
Resident presses start
- What exists
- Nothing yet. The device starts paused and is not listening.
- Who can see it
- No one.
- When it's removed
- —
Speech detected
- What exists
- A short clip of speech, held briefly in the device's memory. Silence is not sent.
- Who can see it
- No one. It stays on the device until sent.
- When it's removed
- Pausing, or a remote disable, clears unsent audio immediately.
Clip sent securely
- What exists
- The clip, encrypted in transit and stored privately while it waits to be processed. No public links exist.
- Who can see it
- Only the processing service. AskLight's internal tools show operational data, not customer audio or request content.
- When it's removed
- Deleted as soon as processing finishes; a cleanup sweep removes anything left behind.
AI understands it
- What exists
- A short result: request or not, category, a brief summary and the words that triggered it.
- Who can see it
- Staff with access to that unit.
- When it's removed
- Kept for a limited, configured period for the task record.
Task on the board
- What exists
- The task: room, category, summary, who claimed it and timestamps. The audio is already gone.
- Who can see it
- Staff and supervisors for that unit. Phone lock screens show only “New care request”.
- When it's removed
- Kept as an operational record under your facility's settings.
Who can see what
Visibility by role.
| Audio | Request content | Operational data | |
|---|---|---|---|
| Staff on the unit | No | Yes — for their units | Their tasks |
| Supervisors & admins | No | Yes — for their scope | Reports, device health |
| Lock screens | No | No — “New care request” only | — |
| Other organisations | No | No | No |
| AskLight internal tools | No | No | Health, usage, account details |
Privacy controls in detail
- Paused by default. A newly set-up device starts paused. Nothing is captured until the resident presses the button.
- Speech only, in short clips. The device detects speech and sends short clips — not continuous audio, not silence.
- Pause clears. Pausing, or an administrator disabling or revoking the device, clears audio that hasn't been sent.
- Private storage, no public links. Clips wait in private storage until processed. There are no shareable audio URLs.
- Deleted after processing. Audio is deleted as soon as processing finishes. A cleanup sweep and a storage lifecycle rule remove anything left behind, and overdue deletions are surfaced to operators.
- Brief task record. The task keeps a short summary and the triggering words, for a limited, configured period.
- No audio in logs. Audio and AI provider error messages that might echo content aren't written to logs.
- The room, not the person. AskLight routes by room. It doesn't identify residents.
Frequently asked questions
Can staff listen to what a resident said?
No. Staff see the request — category, a short summary and the words that triggered it — not a recording. Audio is deleted after processing.
Can AskLight employees see our residents' requests?
AskLight's internal tools show operational information such as device health and usage, not customer audio or request content. Any future support access to content would need to be explicit, time-limited and recorded.
Is audio used to train AI models?
AskLight does not use your residents' audio to train models. Clips are sent to a paid AI developer API for processing and then deleted from AskLight's storage.
Do you identify residents?
No. AskLight knows the room a request came from, not who the resident is. Don't enter resident names into AskLight fields.
What about the website?
This website sets no advertising or tracking cookies. If you send us a pilot request, we use your details only to reply. See the website privacy policy for details.
Want to walk through privacy in detail?
Tell us about your nursing home. We'll walk through how a pilot works and whether AskLight is a fit — no commitment.